IT Support Engineer

TL;DR

IT Support Engineer: Managing day-to-day IT operations and endpoint infrastructure for a growing EdTech company with an accent on macOS administration, network maintenance, and MDM/EDR platform deployment. Focus on building scalable support processes, automating recurring requests, and ensuring hardware lifecycle efficiency for a 100+ employee office.

Location: Must be based in Limassol, Cyprus, or willing to relocate (relocation support provided)

Company

hirify.global is an innovative EdTech company focused on building scalable products and sustainable business models for the future of education.

What you will do

• Own incoming service desk tickets and resolve incidents and requests end-to-end.
• Manage macOS workstations, including OS updates, patching, and host configuration.
• Lead the rollout and support of MDM and EDR solutions across the device fleet.
• Maintain the Limassol office network, including Ubiquiti/UniFi access points and switches.
• Manage hardware lifecycle, asset records, and peripheral equipment.
• Develop knowledge base documentation and self-service tools to automate recurring requests.

Requirements

• 3+ years of experience in IT support, service desk, or end-user support roles.
• Hands-on experience with macOS administration and troubleshooting.
• Proficiency in networking basics including VPN, Wi-Fi, DNS, and DHCP.
• Experience with Ubiquiti/UniFi network equipment.
• Must be based in Cyprus or open to relocation.
• Right to work in Cyprus is required.

Nice to have

• Hands-on MDM experience (Jamf, Kandji, Mosyle).
• Scripting skills in Bash, PowerShell, or Python.
• Experience with backup and disaster recovery tooling.
• Proficiency in Ukrainian or Russian.

Culture & Benefits

• Innovative, cloud-first, and Apple-first work environment.
• Company-provided medical expense compensation.
• Access to AI subscription tools.
• Flexible paid time off: 21 days annual leave plus 10 bank holidays.
• Collaborative culture with a focus on professional growth.

Hiring process

• Recruiter screen.
• Technical Interview.
• Final Interview.