Service Desk Technician

TL;DR

Service Desk Technician (IT Support): Providing first-level technical support to internal and external customers with an accent on troubleshooting hardware, software, and networking issues. Focus on resolving support requests, documenting interactions in the service management system, and maintaining IT infrastructure inventory.

Location: Hybrid in Kyiv, Ukraine

Company

hirify.global is an international company providing professional IT support and technical services.

What you will do

• Respond to incoming support requests via phone, email, and chat.
• Troubleshoot technical issues and provide timely solutions.
• Escalate complex issues to senior team members for resolution.
• Document all support interactions within the service management system.
• Maintain hardware and software inventory.
• Collaborate with the team to identify and resolve systemic issues.

Requirements

• Bachelor’s degree in computer science, information technology, or a related field.
• 2-3 years of experience in computer hardware, software, and networking support.
• English: Good communication skills (B2) required.
• Strong organizational and problem-solving skills.
• Customer-focused approach to support and resolution.
• Location: Must be based in Kyiv for hybrid work.

Culture & Benefits

• Modern and international working environment.
• Personal and technical skills development with certified training.
• Competitive salary.
• Private health insurance.
• Challenging, engaging, and varied technical tasks.