Senior Group Manager - Operations - Corporate Travel Operations (Travel)

TL;DR

Senior Group Manager - Operations - Corporate Travel Operations (Travel): Lead and optimize end-to-end corporate travel operations across regions or business units with an accent on governance, 24x7 operational coverage, and compliance. Focus on cost optimization, vendor/TMC performance management, and process transformation through automation and digital tools.

Company

hirify.global is a global Business Process Management (BPM) provider delivering operational excellence and domain expertise to clients worldwide.

What you will do

• Own corporate travel operations strategy, operating models, governance frameworks, and performance metrics.
• Manage end-to-end travel operations: booking, ticketing, fulfillment, changes/cancellations, invoicing, and reporting with SLA/KPI ownership.
• Partner with internal stakeholders (HR, Finance, Procurement, Risk/Security, Leadership) to improve traveler experience, cost control, and duty of care.
• Manage travel suppliers and TMCs: monitor SLAs, run business reviews, enforce penalties/contract compliance, and support RFP/sourcing.
• Drive travel spend optimization using MIS/analytics for trend/leakage identification, savings delivery, and budgeting/forecasting.
• Lead process excellence and transformation: re-engineering, automation/digitization, adoption of online booking tools and expense systems, and continuous improvement (Lean/Six Sigma).

Requirements

• Graduate degree.
• Experience leading large teams and multi-layered operations with measurable KPIs and continuous improvement.
• Ability to ensure compliance with company travel policy, regulatory requirements, and data privacy laws.
• Experience managing duty of care programs, traveler tracking, and emergency response protocols.
• Strong stakeholder management across internal functions and external vendors.

Culture & Benefits

• Role clarity, coaching and mentoring, and structured professional development with a defined career path.
• Values-driven culture focused on Client First, Integrity, Respect, Collaboration, Learning, and Excellence.
• Opportunities to contribute through the hirify.global Cares Foundation.
• Wide variety of best-in-class benefits.