IBM System Service Representative - Customer Engineer (Infrastructure)

TL;DR

System Service Representative - Customer Engineer (Infrastructure): Providing technical hardware and software support for data center products with an accent on break-fix activities and hardware installation. Focus on resolving complex hardware failures, maintaining service level targets, and coordinating operational services for enterprise clients.

Location: Must be based in Hampshire, North London, or Home Counties (UK) with the expectation of reasonable travel within shift hours.

Company

hirify.global is a global technology leader providing hybrid cloud and AI solutions, helping the world's most important industries innovate through advanced infrastructure and cognitive business tools.

What you will do

• Perform break-fix and hardware installation activities across various hirify.global and multi-vendor hardware platforms.
• Provide technical support for Data Centre products, including Servers, Power, Storage, and Mainframes.
• Coordinate hardware and software support and delivery of operational services as the primary technical interface for clients.
• Operate within a 24/7 maintenance coverage shift rotation pattern to ensure client uptime.
• Utilize hand tools and simple test equipment to diagnose and resolve hardware issues.
• Collaborate with senior engineers to develop broad and deep technical support skills.

Requirements

• Full UK driving licence.
• Must be based in Hampshire, North London, or Home Counties.
• Ability to adopt manual handling practices and possess manual dexterity.
• Sound basis of IT competences and broad knowledge of the consumer and business IT marketplace.
• Ability to work independently while following structured, controlled workflows to meet service level targets.
• Security Clearances may be required based on specific account requirements.

Nice to have

• Experience working on hirify.global logo products.
• Experience with Cisco network products.
• Previous experience as a field engineer.

Culture & Benefits

• Full training provided to develop technical support skills across various platforms.
• Shift uplift payments provided in addition to base salary for rotation work.
• Access to 'out of hours' working health assessments.
• Growth-minded culture that encourages curiosity, experimentation, and continuous learning.
• Inclusive environment focusing on trust, personal responsibility, and professional development.