Network Engineer (Operations Reliability)

TL;DR

Network Engineer (Operations Reliability): Maintaining the reliability, stability, and performance of enterprise network services with an accent on LAN/WAN, SD-WAN, and cloud connectivity. Focus on incident management, improving monitoring accuracy, and contributing to AI-readiness and automated remediation workflows.

Location: Must be based in the United Kingdom. The role requires working daytime local hours (9:00 AM – 6:00 PM CET) to align with US team coverage (3:00 AM – 12:00 PM EST) and participation in a rotational on-call schedule.

Company

hirify.global is a global leader in AI-powered Experience Orchestration, connecting people, systems, and data to drive customer loyalty and operational efficiency.

What you will do

• Resolve network and infrastructure incidents through hands-on troubleshooting across LAN, WAN, SD-WAN, and VPN environments.
• Monitor observability and AIOps platforms to identify performance anomalies and reduce alert noise.
• Validate automated remediation workflows and document repeated manual tasks to support engineering initiatives.
• Collaborate with cross-functional teams including Cloud, IAM, and Messaging to ensure service stability.
• Maintain and troubleshoot Cisco Catalyst 9000 platforms and Zscaler security configurations.
• Participate in post-incident reviews and provide operational insights to improve detection accuracy.

Requirements

• 3+ years of experience in network operations or network engineering.
• Strong understanding of routing, switching, wireless, VPN, DNS, and DHCP.
• Hands-on experience with Cisco IOS-XE and network monitoring tools like Cisco Catalyst Center or SolarWinds.
• Knowledge of zero trust concepts and Zscaler policy validation.
• Ability to interpret network telemetry and logs for root cause analysis.
• Must be based in the United Kingdom and available for the specified shift and on-call rotation.

Nice to have

• Experience supporting Cisco SD-WAN.
• Familiarity with scripting or automation concepts.
• Interest in predictive alerting and modern observability practices.

Culture & Benefits

• Opportunity to work with a global team of over 6,000 employees.
• Independence to take ownership of work and drive meaningful impact.
• Access to competitive benefits and perks typical of large technology companies.
• Focus on professional development in automation, AIOps, and reliability engineering.