6 дней назад
Customer Support Expert (German)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Support Expert (IoT/SaaS): Providing Level 2 technical support for IoT, network, and SaaS solutions for DACH customers with an accent on system troubleshooting and installation. Focus on resolving complex technical tickets, coordinating with 3rd level support, and documenting system configurations.
Location: Hybrid (Nanterre, France)
Company
empowers retailers to turn their physical stores into powerful digital assets by leveraging IoT Cloud technology.
What you will do
- Identify and resolve technical issues for DACH customers in collaboration with partners.
- Manage support tickets independently and coordinate fixes with 3rd level support.
- Assist with the installation and configuration of the solution.
- Troubleshoot system, network, and software issues.
- Document processes and prepare technical reports.
Requirements
- Technical diploma or university degree.
- Solid understanding of IT environments including LAN, WLAN, cloud, Linux, and Windows.
- Fluent in German and English, both written and spoken.
- Based in or able to work in Nanterre, France (Hybrid).
Nice to have
- Initial professional experience in a similar technical support role.
- Experience with remote support tools.
Culture & Benefits
- Competitive pay and shareholder equity.
- Flexible, hybrid work schedule.
- E-learning opportunities and workshops.
- Global mobility potential.
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