Technical Support Specialist (SaaS)

TL;DR

Technical Support Specialist (SaaS): Diagnosing and troubleshooting technical issues for a SaaS platform with an accent on software functionality, configuration, and integrations. Focus on solving complex technical problems and ensuring effective resolution of customer issues.

Location: 100% Remote within EMEA (available in countries such as Croatia, France, Morocco, Portugal, and Spain)

Company

hirify.global is a SaaS platform providing management tools for vacation rental hosts.

What you will do

• Diagnose and troubleshoot technical issues customers experience with the SaaS platform
• Resolve problems related to software functionality and configuration
• Handle technical issues regarding platform integrations
• Ensure clear and effective communication of technical solutions to users

Requirements

• Must be based in the EMEA region (residing in one of the supported countries)
• Strong problem-solving skills
• Ability to troubleshoot technical issues clearly and effectively

Culture & Benefits

• 100% Remote work arrangement
• Freedom to work from any location within your country of residence
• Fully distributed company culture with no physical office requirements