Technical Support Intern (SaaS)

TL;DR

Technical Support Intern (SaaS): Handling support tickets and platform monitoring to resolve technical errors within an iPaaS environment with an accent on code analysis and system stability. Focus on utilizing SQL, JavaScript, and C# to debug issues and ensure efficient ticket resolution.

Location: Hybrid model based in São Caetano do Sul, SP, Brazil

Company

hirify.global is a leading provider of iPaaS solutions, specializing in data, application, and process workflow automation to accelerate digital transformation for enterprises.

What you will do

• Handle and resolve technical support tickets.
• Perform continuous platform monitoring to ensure system health.
• Conduct code analysis to identify and fix errors.
• Respond to customer inquiries and provide technical solutions.

Requirements

• Currently pursuing a degree in Information Systems, Systems Analysis, IT Management or related fields (from the 2nd year onwards).
• Basic knowledge of SQL Server, JavaScript, and C#.
• Basic proficiency in Excel and intermediate programming logic.
• Availability to work 30 hours per week during business hours.
• Availability for a hybrid work model in São Caetano do Sul/SP.

Nice to have

• Proficiency in English.
• Proficiency in Spanish.

Culture & Benefits

• Health, dental, and life insurance.
• Meal, food, and transportation vouchers.
• Flexible benefits and access to discount portals.
• Employee Assistance Program (EAP) for psychological, financial, and legal guidance.
• Additional time off for birthdays and home-spent time.
• Career development and mentorship opportunities within a growing iPaaS leader.