Senior PS Consultant (Talkdesk & Genesys Cloud)

TL;DR

Senior PS Consultant (Talkdesk & Genesys Cloud): Designing and delivering modern cloud-based contact center (CCaaS) solutions with an accent on technical architecture and end-to-end implementation. Focus on configuring IVR flows, routing strategies, and complex integrations with CRM systems like Salesforce and Zendesk.

Location: Buenos Aires, Argentina (Work From Anywhere Culture)

Company

A global IT services and consulting company specializing in digital transformation for some of the world's largest enterprises.

What you will do

• Serve as the primary technical point of contact for customers and stakeholders on cloud contact center solutions.
• Design and deliver end-to-end solutions, including discovery workshops and technical design documentation.
• Analyze business and technical requirements to define scalable and efficient architectures.
• Configure and customize IVR, routing strategies, integrations, and automation.
• Lead implementation, deployment, and upgrade activities.
• Support go-live activities and ensure a smooth transition to production.

Requirements

• 5+ years of experience with enterprise contact center platforms.
• Expertise in Talkdesk Studio, including IVR flows, routing, and automation.
• Proven skills in Genesys Cloud CX development, implementation, and support.
• Experience with API integrations and CRM systems such as Salesforce and Zendesk.
• Hands-on experience in CCaaS migration projects.
• Solid understanding of SIP/VoIP, SBCs, and call routing principles.

Culture & Benefits

• Comprehensive compensation and benefits package, including health insurance.
• Relocation program available.
• Work From Anywhere culture providing high remote work flexibility.
• Professional development through certification programs, mentorship, and internal mobility.
• Inclusive multicultural environment with regular team-building and social events.