Supply Chain Coordinator (Customer Service)

TL;DR

Supply Chain Coordinator (Customer Service): Managing end-to-end order processing and supply chain support with an accent on customer issue resolution, purchase order tracking, and data analytics. Focus on maintaining accurate system records, resolving supply chain discrepancies, and collaborating cross-functionally to improve customer experience.

Salary: $44,180–$69,427

Company

hirify.global is a global leader in access solutions, operating in over 70 countries and dedicated to making physical and virtual spaces safer and more secure.

What you will do

• Respond to customer inquiries via phone and email regarding orders, products, and issue resolution.
• Manage day-to-day order entry, processing, cancellations, and backorder tracking.
• Perform supply chain activities including purchase order placement, expediting, and ASN error resolution.
• Analyze product life cycles and maintain supply planning parameters.
• Review and process warranty claims, coordinating necessary replacements or credits.
• Document interactions and contribute to process improvements and RFI creation.

Requirements

• Minimum 1 year of experience in Supply Chain.
• Associate Degree required.
• Proficiency in Microsoft Office, specifically Outlook, Excel, and Teams.
• Strong organizational, problem-solving, and communication skills.
• Ability to work in a fast-paced office environment.

Nice to have

• Bachelor’s degree in Operations, Supply Chain, Mathematics, or Engineering.
• APICS CPIM or CSCP Certification.
• 1–2 years of experience in customer service or order processing.

Culture & Benefits

• Global company with opportunities for local, regional, and international career growth.
• Commitment to diverse and inclusive team environments.
• Focus on results-oriented performance with regular feedback and training.
• Support for professional development and career aspirations.