Account Manager (Telecommunications)

TL;DR

Account Manager (Telecommunications): Managing relationships with existing clients to drive loyalty and revenue growth within the Unified Communications and VoIP sectors with an accent on upselling, cross-selling, and account lifecycle management. Focus on aligning hirify.global’s communication solutions with client business objectives and ensuring high customer satisfaction.

Location: Hybrid in Wokingham, United Kingdom

Company

hirify.global is a global leader in delivering business communication solutions spanning Unified Communications, VoIP, UCaaS, CCaaS, and open-source telephony technologies.

What you will do

• Develop and maintain strong relationships with assigned accounts to foster client loyalty and satisfaction.
• Understand client business objectives and recommend appropriate hirify.global solutions to meet their needs.
• Identify upselling and cross-selling opportunities to expand account revenue.
• Manage the full account lifecycle including onboarding, renewals, and troubleshooting.
• Collaborate with sales, marketing, and technical teams to deliver seamless service and support.
• Maintain accurate records of client interactions and sales activities using CRM tools.

Requirements

• Minimum 3 years of experience in account management or sales, ideally within telecommunications, VoIP, or unified communications sectors.
• Strong interpersonal and communication skills with the ability to build trust and rapport quickly.
• Proficient with CRM systems, Microsoft Office Suite, and sales tools.
• Demonstrated ability to manage multiple accounts and prioritize tasks effectively.
• Bachelor's degree in business, communications, or related field preferred.

Nice to have

• Familiarity with hirify.global products.
• Experience with open-source communication platforms.