Principal Genesys Cloud PS Consultant (Genesys Cloud)

TL;DR

Principal Genesys Cloud PS Consultant (Genesys Cloud): Designing and implementing enterprise-grade multi-channel customer experience platforms with an accent on routing strategies, IVR workflows, and CRM integrations. Focus on architecting scalable contact center solutions, managing SIP infrastructure, and leading end-to-end technical delivery for global clients.

Location: Remote (Work From Anywhere), EST time zone alignment required

Company

hirify.global is a global IT services and consulting company supporting digital transformation for large enterprises across five continents.

What you will do

• Lead the design and delivery of end-to-end technical Genesys Cloud solutions, from requirements gathering to final sign-off.
• Analyze complex business challenges to define scalable and effective solution architectures.
• Configure and optimize Genesys Cloud environments to align with evolving operational needs.
• Oversee the planning and execution of contact center deployments, migrations, and system upgrades.
• Act as the primary technical point of contact and escalation point for customers and internal stakeholders.
• Ensure production readiness and a smooth transition of solutions into live environments.

Requirements

• 5+ years of experience supporting and optimizing complex, multi-site contact center environments.
• Proven expertise in designing and implementing Genesys Cloud solutions in enterprise settings.
• Proficiency in building routing strategies and IVR workflows using Genesys Architect.
• Experience integrating Genesys Cloud with CRMs such as Salesforce or MS Dynamics.
• Deep knowledge of SIP infrastructure, including SIP protocol, SBCs, and load balancing.
• Must be able to work within the EST time zone.

Nice to have

• Knowledge of Genesys Cloud Workforce Management (WFM).
• Experience conducting Genesys Cloud training for administrators and architects.
• Experience with CX Cloud from Genesys and Salesforce.

Culture & Benefits

• Work From Anywhere culture offering high flexibility.
• Comprehensive compensation package including health insurance.
• Relocation program availability.
• Professional development through certification programs, mentorship, and talent investment.
• Inclusive, multicultural environment with regular team-building events.