IT Optimization Manager (Medtech)

TL;DR

IT Optimization Manager (Medtech): Leading IT service management for radiology operations with an accent on system integrations, performance analysis, and technical troubleshooting. Focus on driving workflow improvements, managing stakeholder relationships, and ensuring the reliability of critical healthcare infrastructure across multiple facilities.

Location: Must be based in or able to commute to Jacksonville, FL (Hybrid)

Company

A leading physician-led and physician-owned radiology practice in the U.S. dedicated to transforming clinical value and patient care through innovation.

What you will do

• Lead IT service management for radiology operations to ensure reliable system performance.
• Serve as the primary technical partner for practice directors, clients, and radiologists.
• Analyze system performance and conduct root cause analysis to identify recurring issues.
• Drive workflow optimization, system upgrades, and equipment deployments.
• Represent IT in client meetings and provide data-driven performance insights.
• Travel up to 75% to support operational and technical needs at various facilities.

Requirements

• Must be based in or able to commute to Jacksonville, FL for hybrid work.
• Strong expertise in IT service management and technical troubleshooting.
• Proven experience in supporting complex, radiology-focused IT environments.
• Excellent customer service and relationship-building skills.
• Bachelor's degree or 5+ years of diverse IT experience.
• Ability to travel up to 75% of the time.

Culture & Benefits

• Competitive benefits package with tiered options.
• Generous PTO plans and paid holidays.
• Regular compensation reviews and career growth opportunities.
• Certified as a Great Place to Work for five consecutive years.
• Collaborative environment focused on transforming radiology and patient care.