Engagement Manager (Customer Success)

TL;DR

Engagement Manager (Customer Success): Leading and project-managing complex, multi-stream client engagements for enterprise partnerships with an accent on social impact strategy and executive relationship ownership. Focus on driving measurable social impact at scale, coordinating cross-functional workstreams, and supporting portfolio growth through strategic account planning.

Location: On-site in New York, Texas City, Orlando, Nashville, or Phoenix (USA)

Salary: $75,000–$100,000 + OTE

Company

hirify.global helps companies discover and book curated social impact team experiences led by local nonprofits across 90+ countries.

What you will do

• Lead and project-manage complex, multi-stream enterprise client engagements to drive high-quality social impact outcomes.
• Own and deepen executive-level relationships, serving as a trusted advisor on social impact strategy.
• Develop tailored account plans, lead executive offsites, and conduct business reviews to strengthen partnerships.
• Partner with Sales on renewals, expansions, and negotiations to support portfolio growth.
• Collaborate with internal Supply, Content, Marketing, and Product teams to influence the roadmap based on client needs.
• Create scalable engagement frameworks and playbooks to improve enterprise delivery standards.

Requirements

• 4+ years of experience in management consulting, strategy, or engagement management (Big 4 or equivalent background strongly preferred).
• Proven track record of running complex, multi-workstream client engagements and managing executive stakeholders.
• Experience managing enterprise accounts with demonstrated impact on retention and growth.
• Strong executive presence and the ability to lead senior-level conversations.
• Exceptional organizational and project management skills for high-stakes, ambiguous situations.
• Genuine passion for social impact and technology-driven change.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• Unlimited PTO, including holidays and birthday off.
• Unlimited Social Impact Time Off (SITO).
• Inclusive, exciting start-up culture with accelerated career growth.
• Mission-aligned company events and volunteering opportunities.