Assistant Manager - Process Training (BPO)

TL;DR

Assistant Manager - Process Training (BPO): Delivering product and technical training to operational business units with an accent on new starter onboarding and skill development. Focus on conducting knowledge checks, managing trainee groups, and performing training needs analysis.

Location: Cape Town, South Africa. Must be able to work US Night Shift (Monday-Sunday).

Company

hirify.global is a global Business Process Management (BPM) leader providing operational excellence and domain expertise to over 400 global clients across various industry verticals.

What you will do

• Conduct new starter, refresher, up-skilling, and cross-skill training, including knowledge checks and assessments.
• Manage groups of trainees on a day-to-day basis, including administration and follow-through.
• Perform training needs analysis and report on findings to support operational goals.
• Provide daily support during nesting and business-as-usual (BAU) phases.
• Maintain and capture learner records in accordance with client requirements.

Requirements

• Grade 12 qualification.
• 2+ years of experience in a training role.
• Proven experience in coaching and mentoring.
• Intermediate level of computer literacy (MS Office).
• Availability to work US Night Shift from Monday to Sunday.

Culture & Benefits

• Structured career paths with clear role clarity.
• Access to coaching, mentoring, and professional development.
• Culture of engagement, celebration, and outperformance.
• Opportunity to contribute to society through the hirify.global Cares Foundation.