Senior Product Manager (Endpoint)

TL;DR

Senior Product Manager (Endpoint): Defining and executing the roadmap for endpoint troubleshooting capabilities with an accent on detection, resolution at scale, and L1-L3 workflows. Focus on integrating AI for troubleshooting, optimizing data flows, and collaborating with engineering to build scalable platform solutions.

Location: Hybrid in Lausanne, Switzerland. Relocation package available for candidates coming from another country.

Company

hirify.global is the leader in digital employee experience (DEX) management software, providing IT leaders with visibility to diagnose and fix endpoint issues at scale.

What you will do

• Define and drive the roadmap for endpoint troubleshooting capabilities aligned with customer needs and business priorities.
• Lead the delivery of capabilities that improve how endpoint issues are detected, understood, and resolved.
• Translate complex technical topics into clear product requirements, priorities, and trade-offs.
• Analyze APIs, integrations, and backend dependencies to support sound product decisions.
• Identify and implement practical AI applications to improve troubleshooting effectiveness and user experience.
• Define and track metrics to measure adoption and product impact.

Requirements

• Master's degree in computer science, engineering, or equivalent practical experience.
• 3+ years of experience as a Product Manager in a product-led enterprise software company.
• Strong understanding of platform architecture, APIs, integrations, and backend systems.
• Experience with data collection, quality, and data-driven troubleshooting workflows.
• Professional-level English (spoken and written).
• Must be based in or be able to relocate to Lausanne, Switzerland.

Nice to have

• Experience with endpoint technologies, device troubleshooting, or observability products.
• Background in L3 support, root cause analysis, or incident resolution workflows.
• Working knowledge of ITSM tools such as ServiceNow or BMC Remedy.
• Experience in customer-facing roles like support, pre-sales, or customer success.

Culture & Benefits

• Permanent contract with a competitive compensation package.
• Hybrid work model with a modern office located near the Prilly-Malley train station.
• Unlimited paid time off in addition to 25 days of annual holidays.
• Relocation package for international hires.
• Free access to an on-site fitness center.
• Reimbursement for public transport (half-fare card) and up to 50% of French classes.