Customer Service Advisor (Energy)

TL;DR

Customer Service Advisor (Energy): Providing support and managing queries for district heating customers with an accent on problem-solving and communication. Focus on resolving complex customer cases and improving internal processes to enhance the customer experience.

Location: Must be based in Nottingham, GB. Fully office-based for the first 3-6 months of training, followed by a hybrid option (2 days WFH).

Salary: £25,007 - £30,301

Company

Privately owned international energy company focusing on renewable energies and customer solutions for the new energy world.

What you will do

• Support customers utilizing district heating networks across the UK.
• Handle customer inquiries across multiple communication channels effectively.
• Manage and organize own workload to ensure timely resolution of cases.
• Transform complex queries into positive outcomes for both customers and the business.
• Identify and suggest process improvements to enhance operational efficiency.
• Collaborate with internal and external stakeholders to resolve issues.

Requirements

• Excellent communication, interpersonal, and influencing skills.
• Strong ability to remain calm and adaptable while working under pressure.
• Proven problem-solving skills and a positive, customer-centric attitude.
• Ability to manage shifting priorities and a complex workload independently.
• Must be able to work from the Nottingham office full-time for the first 3-6 months.

Nice to have

• Knowledge of Junifer.
• Experience or knowledge of District heating.
• Working knowledge of AWS.

Culture & Benefits

• 26 days of annual leave plus bank holidays.
• Generous pension scheme and life cover.
• Hybrid working options (2 days WFH) after the initial training period.
• Access to 20 flexible benefits with tax and NI savings.
• Inclusive, people-first culture recognized as a Sunday Times Best Place to Work 2025.
• Supportive environment with Fertility Friendly and Menopause Friendly accreditations.