Customer Support Representative, Tier 1

Location: Tokyo, Japan; opportunity to work at the Tokyo office

Company

hirify.global provides an AI-powered customer experience platform that resolves customer problems across voice and digital channels.

What you will do

• Own and manage customer issue reports and support cases.
• Troubleshoot complex technical issues and escalate bugs.
• Replicate and document reported issues and workflows.
• Investigate potential workarounds and develop product expertise.
• Collaborate with Engineering, Product Management, and Support Leadership.
• Share knowledge and provide coaching to support teams.

Requirements

• At least 6 years of customer support experience.
• Experience troubleshooting complex technical issues and escalating bug reports.
• Ability to adapt communication to different levels of technical understanding.
• Ability to manage multiple cases and communication channels, including email, internal channels, and video meetings.
• Strong communication skills across internal teams and stakeholders.
• Fluent Japanese and English required.

Culture & Benefits

• Work with AI tools and products focused on business communications.
• Competitive salary and comprehensive benefits.
• Training programs and opportunities for professional growth.
• Inclusive office environment designed to support collaboration and connection.
• Equal-opportunity workplace committed to inclusion and freedom from discrimination and harassment.