Warranty Administrator (Aerospace)

TL;DR

Warranty Administrator (Aerospace): Assessing and adjudicating warranty claims for narrow and wide-body aircraft with an accent on technical documentation, contract compliance, and database management. Focus on collaborating with service centers and suppliers to improve warranty cost trends and operational efficiency.

Location: Must be based in the USA (Wichita, KS); role supports flexible and hybrid work policies.

Company

hirify.global is a global leader in the aviation industry, designing and maintaining high-performance aircraft for discerning clients worldwide.

What you will do

• Adjudicate warranty claims, service orders, and sales orders within SAP and customer portal environments.
• Communicate claim status and adjudication results to customers and authorized service facilities.
• Conduct information sessions for customers and service partners regarding warranty policies.
• Analyze and maintain flat-rated man-hour lists for aircraft component maintenance.
• Represent the warranty department in technical review boards and steering committees.
• Support the development of IT systems and processes to enhance warranty operations.

Requirements

• Technical College (AME) diploma or equivalent required.
• 3 to 8 years of experience in aircraft aftermarket areas (logistics, service centers, or contracts).
• Strong knowledge of BA contracts, Schedule A guidelines, and warranty policies.
• Proficiency in aircraft systems, technical manuals, and maintenance schedules.
• Fluent in English (oral and written).
• Excellent working knowledge of Windows and Microsoft Suite.

Nice to have

• Hands-on aviation experience.
• Experience with SAP.
• French language proficiency.

Culture & Benefits

• Comprehensive insurance plans including dental, medical, life, and disability.
• Retirement savings plan.
• Employee Assistance and Tele Health programs.
• Commitment to employee growth, development, and diversity.