Customer Success Manager (Proptech)

TL;DR

Customer Success Manager (Proptech): Driving customer adoption, retention, and expansion for the HelloData SaaS platform with an accent on strategic relationship management and data-driven guidance. Focus on managing mid-market and enterprise accounts, reducing churn, and identifying upsell opportunities.

Location: Remote (Must be based in the US)

Salary: $80,000 - $90,000 Base + Variable Commission

Company

hirify.global provides industry-leading SaaS technology solutions designed to improve property performance and talent management in the real estate industry.

What you will do

• Guide customers through onboarding and implementation to ensure rapid value realization and product adoption.
• Manage a book of mid-market and enterprise accounts, acting as a trusted advisor to key stakeholders.
• Monitor customer health and proactively manage risks to prevent churn and ensure seamless renewals.
• Identify and drive upsell and expansion opportunities in partnership with the Sales team.
• Collaborate cross-functionally with Product, Sales, and Marketing to advocate for customer needs and shape product improvements.
• Analyze usage data to deliver regular success reviews and actionable insights to customers.

Requirements

• 2–5+ years of experience in Customer Success or Account Management within SaaS or tech (REQUIRED).
• Experience in property management, real estate, or proptech is strongly preferred.
• Proven track record of driving renewals and revenue growth in a high-growth environment.
• Proficiency with CRM and CS tools such as HubSpot, Salesforce, Intercom, or Gainsight.
• Willingness to travel up to 30% as needed.
• Bachelor’s degree or equivalent practical experience.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• 401K retirement plan.
• Paid Time Off (PTO), life insurance, and disability insurance.
• High-growth environment where individual impact is visible and meaningful.
• Opportunity to help shape the scaling of Customer Success processes.