Client Success Manager (Manufacturing)

TL;DR

Client Success Manager (Manufacturing): Managing and driving success for industrial manufacturing clients by guiding business development teams and implementing sales programs with an accent on client satisfaction and revenue growth. Focus on onboarding new clients, coaching BDS teams, and optimizing lead strategies through CRM data.

Location: Hybrid or Remote (depending on location), must be based in the USA

Salary: $75,000 – $95,000 annual salary + 20% potential bonus

Company

Integrated sales and marketing agency providing B2B clients with digital marketing and sales execution services to drive revenue growth.

What you will do

• Onboard new clients, including campaign creation, playbook development, CRM setup, and list sourcing.
• Manage and maintain strong client relationships as the primary point of contact.
• Coach and oversee Business Development Specialist (BDS) teams to ensure alignment with client goals.
• Monitor team productivity and provide real-time updates through weekly and quarterly reports.
• Collaborate with internal sales and marketing teams to resolve issues and optimize lead strategies.
• Lead client review meetings to ensure objectives, targets, and expectations are consistently met.

Requirements

• 5+ years of experience managing client accounts in industrial manufacturing.
• Proven experience coaching sales/business development teams within the industrial manufacturing sector.
• Experience in strategic enterprise sales.
• Bachelor’s degree, preferably in a business-related field.
• Proficiency with Salesforce, HubSpot, Zoho, or similar CRM platforms.
• Must have US work authorization (implied by US-specific benefits and headquarters).

Culture & Benefits

• Comprehensive health coverage via BCBS, including vision and dental (Delta Dental).
• 401(k) matching.
• Paid paternity and maternity leave.
• Life and disability insurance.
• Company laptop and full technical stack provided.
• Positive and passionate company culture.