Support Consultant, Tier 1 (Medtech)

TL;DR

Support Consultant, Tier 1 (Medtech): Providing technical support for 3D scanners and software solutions for dental and hearing professionals with an accent on solving technical problems for reselling partners and end-users. Focus on managing support cases via CRM, diagnosing hardware/software issues, and collaborating with internal teams for feedback escalation.

Location: Hybrid in Kyiv, Ukraine

Company

hirify.global develops market-leading 3D scanners and software solutions that enable dental and hearing professionals to treat more people more effectively.

What you will do

• Provide technical support for 3D scanners and software via online sessions, telephone, and email.
• Manage support cases by collecting relevant customer information and recording data in the CRM.
• Collaborate with internal departments to escalate customer feedback and resolve technical issues.
• Build and maintain strong relationships with reselling partners and end-users worldwide.

Requirements

• Fluent in Dutch (from B2 level)
• Proficiency in English and Ukrainian (spoken and written)
• Must be based in Kyiv for hybrid work
• Customer-oriented mindset with strong communication and active listening skills.
• Problem-solving and logical thinking abilities with a touch of empathy.

Culture & Benefits

• Comprehensive medical insurance and paid sick leave (including child sick leave).
• 24 working days of annual vacation.
• Complimentary breakfasts and lunches in the office.
• Comfortable office environment located in UNIT.City with free employee parking.
• Opportunities for professional growth and occasional business trips to Western Europe.