CX Enablement & Change Management Specialist (Genesys Cloud CX)

TL;DR

CX Enablement & Change Management Specialist (Genesys Cloud CX): Support the adoption of Genesys Cloud CX and other CCaaS platforms through operational change management, enablement, and training with an accent on platform adoption, operational readiness, and continuous learning. Focus on designing enablement programs, creating learning materials, and delivering live and virtual training while collaborating with CX Delivery, Customer Success, and Technical teams to improve knowledge retention and adoption indicators.

Location: Houston, TX, USA

Company

hirify.global is a global IT services and consulting company supporting digital transformation for enterprise clients.

What you will do

• Drive operational change initiatives for CX platform adoption, helping teams transition to new tools, processes, and operating models.
• Develop change communication and adoption strategies for platform rollouts, feature releases, and operational updates.
• Design and deliver enablement programs for onboarding, role readiness, and adoption of Genesys Cloud CX and related CX technologies.
• Create learning materials (playbooks, guides, presentations, and e-learning) covering contact center operations, platform capabilities, and best practices.
• Facilitate live and virtual training sessions for internal teams and clients, ensuring understanding of platform features and operational workflows.
• Maintain enablement content in LMS platforms and knowledge bases, and use training participation and adoption indicators to continuously improve programs.

Requirements

• 5+ years of experience in enablement, training, organizational change management, or CX transformation programs.
• Proven experience designing and delivering learning programs for technology platforms or CCaaS products.
• Strong facilitation skills, including experience training hybrid or distributed teams.
• Ability to explain complex technical topics clearly and in a structured way.
• Experience with LMS platforms, e-learning authoring tools, or enablement systems.
• Strong collaboration skills with cross-functional stakeholders.

Nice to have

• Experience with Genesys Cloud CX enablement, training, or implementation.
• Understanding of contact center operations and CCaaS environments.
• Experience supporting adoption of cloud contact center platforms during migrations or platform transformations.
• Experience with additional CCaaS platforms.

Culture & Benefits

• Relentless Performance culture with a high project success rate.
• Competitive pay and benefits, including health insurance, plus a relocation program.
• Work From Anywhere culture with flexibility for remote work.
• Growth mindset support: certification programs, mentorship, internal mobility, and internship opportunities.
• Global impact through projects for top clients and a welcoming multicultural environment.