Technical Sales & Customer Success Manager (Biotech)

TL;DR

Technical Sales & Customer Success Manager (Biotech): Managing the full customer lifecycle from prospecting to account management for an automated AI-driven biology lab with an accent on technical sales and scientific consultation. Focus on translating complex protein engineering goals into precise assay designs and growing commercial opportunities with frontier AI labs and biopharmas.

Location: Hybrid or Remote in Lausanne, Switzerland

Company

hirify.global is building an automated lab infrastructure that allows AI agents to design and run biology experiments in the physical world.

What you will do

• Own the full customer lifecycle, including prospecting, technical sales conversations, deal closing, onboarding, and ongoing account management.
• Serve as the primary technical point of contact, recommending specific experiments such as binding kinetics, expression systems, and thermostability based on customer goals.
• Collaborate closely with the biology team to ensure experiment designs are correct and results are communicated clearly to the client.
• Build and maintain a commercial pipeline targeting AI-driven protein design companies, biotech startups, and pharma R&D teams.
• Develop tailored proposals and quotes ranging from small pilot studies to large-scale data generation campaigns.
• Represent the company at industry conferences and relay customer feedback to product and biology teams to drive feature development.

Requirements

• Scientific background in protein engineering, biochemistry, biophysics, or a related field.
• Proven experience in a customer-facing technical role, such as Field Application Scientist, technical sales, or scientific account management.
• Strong commercial drive with a focus on revenue growth, pipeline management, and closing deals.
• Ability to adapt communication style between detailed technical discussions with PhDs and business-focused conversations with VPs.
• Self-starter mentality with the ability to manage priorities independently.
• Deep interest in the field of AI-driven protein design.

Culture & Benefits

• Opportunity to join one of the fastest-growing biotech companies at the intersection of AI and physical science.
• High-impact role working with leading biopharmas and frontier AI labs.
• Flexible work arrangement with hybrid and remote options.
• Exposure to cutting-edge lab automation and agentic science.