Support Associate

TL;DR

Support Associate: Providing high-quality assistance to customers, courier partners, and venues via live chat and phone with an accent on operational efficiency and problem-solving. Focus on maintaining smooth delivery operations and collaborating with cross-functional teams in a fast-paced environment.

Location: Must be based in Kragujevac, Serbia

Компания

hirify.global is a technology company building a global delivery platform that connects customers, couriers, and local businesses.

Что делать

• Assist customers, courier partners, and venues through live chat and phone channels.
• Ensure the smooth execution of daily delivery operations.
• Collaborate with the support team and other internal departments to improve support functions.

Требования

• Fluent in Serbian language required.
• Professional working proficiency in English required.
• Ability to work in shifts, including mornings, evenings, and weekends.
• Strong communication skills and a customer-obsessed mindset.
• Ability to multitask and thrive in a fast-paced environment.

Культура и преимущества

• Private health insurance provided for permanent employees.
• Generous vacation policy with 25+ days per year.
• hirify.global credits cashback benefit for home deliveries.
• Employee assistance program offering counseling and support for employees and their families.