Service Desk Agent L1

TL;DR

Service Desk Agent L1 (Customer Support): Providing technical support and resolving hardware and software issues for retail and restaurant clients with an accent on troubleshooting and incident management. Focus on diagnosing recurring faults, coordinating technician appointments, and maintaining high-quality communication with customers and vendors.

Location: Belgrade, Serbia (Onsite)

Company

hirify.global is a global leader in unified commerce, providing flexible platforms and payment solutions for the retail and dining industries.

What you will do

• Resolve standard hardware and software problems for clients.
• Collaborate with internal and third-party technicians to address technical issues.
• Analyze incident history to identify and resolve recurring faults.
• Install, configure, and update equipment and software.
• Manage engineer appointments and update work order statuses.
• Apply troubleshooting checklists and diagnostic tools to implement remote fixes.

Requirements

• Must be based in Belgrade, Serbia.
• Basic PC literacy and proficiency with Windows-based applications.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• High school diploma.

Culture & Benefits

• Opportunity to work for a global leader in unified commerce.
• Commitment to a globally inclusive and diverse work environment.
• Professional development through product and customer base training.