Customer Support Agent - Help Desk Agent L1

Location: Belgrade, Serbia. Full-time role supporting 24/7 operations, including weekend support on rotation.

Company

hirify.global develops and operates technology platforms for self-directed banking, stores, and restaurants.

What you will do

• Provide technical support to customers and businesses for hardware and software issues.
• Work with hirify.global and third-party vendor technicians to resolve equipment and application problems.
• Install, configure, update, and troubleshoot hardware and software.
• Review incident history, identify recurring faults, and maintain daily and weekly incident tracking reports.
• Allocate engineer appointments, update work orders, provide status information, and distribute workloads against SLAs.
• Apply troubleshooting checklists and guided remote diagnostics, including support for escalated calls.

Requirements

• Basic PC literacy, keyboard proficiency, and familiarity with Windows-based applications and tools.
• Problem-solving and analytical skills.
• Strong verbal, written, and listening communication skills.
• Relationship-building skills.
• High school diploma.
• Willingness to support a 24/7 operation, including weekend rotations.

Culture & Benefits

• Full-time employment with multiple positions available.
• Product and customer-base training is provided.
• Employment is conditional upon passing applicable screening criteria.
• Commitment to an inclusive and equal-opportunity workplace.