Patient Navigator (Healthcare)

TL;DR

Patient Navigator (Healthcare): Managing on-site patient engagement at pain management clinics to help patients navigate advanced therapy options with an accent on patient education and conversion. Focus on bridging the gap between software recommendations and clinical treatment by shepherding patients through the care lifecycle.

Location: On-site in Twin Cities, Minnesota

Salary: $20/hr

Company

hirify.global partners with MSK provider groups and specialty clinics to optimize clinical workflows, patient acquisition, and longitudinal care delivery.

What you will do

• Engage patients on-site at partner clinics, greeting and following up with those flagged by the recommendation tool.
• Educate patients on advanced therapy options using clear, non-clinical language to ensure confidence in physician recommendations.
• Coordinate and schedule consultations to move patients from initial interest to treated status.
• Collaborate with clinic staff, including front desk and physicians, to integrate into daily workflows without disruption.
• Track conversion metrics and report patient objections to help improve the recommendation tool.
• Maintain strict adherence to HIPAA guidelines and clinical environment standards.

Requirements

• 2+ years in a patient-facing healthcare role (e.g., medical assistant, patient navigator, clinic intake).
• Must be based in Minnesota or willing to relocate to the Twin Cities area.
• Ability to explain complex medical concepts clearly to non-clinicians.
• Comfort working in a clinical environment with patients experiencing pain or stress.
• Reliable transportation to the partner clinic.
• HIPAA training or willingness to complete it before starting.

Nice to have

• Background in pain management, MSK, or orthopedics.
• Prior experience as a patient access representative.
• Bilingual skills (Spanish or other relevant languages).
• Living within easy commuting distance of the partner clinic.

Culture & Benefits

• Foundational impact by defining the playbook for the role across future partner clinics.
• Direct line to leadership where floor feedback shapes the product.
• Mission-driven work providing life-changing pain therapies to qualifying patients.
• Fast-paced startup environment emphasizing speed, ownership, and persistence.
• Culture of professional growth and rapid iteration based on constructive feedback.