Medical Case Manager (Healthcare)

TL;DR

Medical Case Manager (Healthcare): Providing support and coordinating medical services for members experiencing emergencies while traveling with an accent on case ownership, vendor coordination, and high-stress situation management. Focus on managing end-to-end assistance cases and ensuring timely communication between medical providers and stakeholders.

Location: Onsite in Princeton, New Jersey

Compensation: $25 / hour

Company

hirify.global is a wholly owned subsidiary of International Medical Group, specializing in global medical and travel assistance.

What you will do

• Respond to travel-related medical and non-medical assistance needs, including medical referrals, evacuations, and repatriations.
• Manage end-to-end assistance cases from initial intake through resolution and closure.
• Coordinate with medical professionals and third-party vendors, including hospitals, transport providers, and airlines.
• Maintain continuous case ownership and provide timely updates to members, clients, and stakeholders.
• Document all case activity in Case Management Software and deliver collaborative shift-change briefings.
• Adhere to established service level agreements and documentation standards.

Requirements

• Background in healthcare, travel assistance, insurance, customer service, or emergency services.
• Strong customer service, communication, and organizational skills.
• Ability to multitask and remain composed in high-stress situations.
• Flexibility to work rotating shifts, including nights and weekends.
• Must pass required background checks and drug screening.
• Bachelor’s degree preferred.

Nice to have

• Multilingual skills.
• Proficiency with Microsoft Office or similar software suites.

Culture & Benefits

• Diverse and inclusive work environment.
• Equal opportunity employment.
• Fast-paced, operations-driven professional setting.