Client Success Leader (ISV)

TL;DR

Client Success Leader (ISV): Managing client relationships within the ISV vertical to drive business growth, revenue, and profit performance with an accent on account development plans and strategic partnerships. Focus on scaling accounts, managing P&L, and engaging with CxO-level leadership to align services with client objectives.

Location: Must be based in the USA (WA: Seattle; CA: Southern Los Angeles/San Diego; TX: Austin/Dallas; IL: Chicago; GA: Atlanta/Alpharetta; MD: Maryland, Fulton). Work format: Remote/Office.

Salary: $180,000 – $230,000 annually

Company

Global IT services company providing comprehensive software development and digital transformation solutions.

What you will do

• Drive client development and business growth for a portfolio of accounts within the ISV vertical.
• Develop and execute account strategies and long-term strategic objectives in partnership with clients.
• Manage client-level P&L, ensuring revenue targets and profitability are met.
• Establish strategic relationships and joint development plans with external partners such as AWS, Google, Microsoft, and NVIDIA.
• Engage with CxOs and line-of-business leadership to align services with their critical priorities.
• Build and lead high-performing account teams through active mentoring and coaching.

Requirements

• 5+ years of leadership experience in the IT industry, including P&L management.
• 3+ years of client-facing leadership experience in software or related industries.
• Proven track record of developing strategies for client growth and account development plans.
• Strong communication and presentation skills for engaging with senior-level clients.
• Master’s degree in IT, Management, Business, or a related field.
• Must be based in the USA.

Culture & Benefits

• Opportunity to drive impact through both people leadership and business growth.
• Collaborative, accountable, and results-driven work environment.
• Competitive base salary with an additional variable compensation plan.
• Inclusive workplace as an Equal Opportunity Employer.