Systems Support Specialist II (IT Support)

TL;DR

Systems Support Specialist II (IT Support): Managing on-site network infrastructure, A/V operations, and Tier 2 technical support for a Mac-heavy environment with an accent on infrastructure stability and end-user resolution. Focus on maintaining physical workplace systems, managing device enrollment via MDM, and solving escalated desktop application issues.

Location: On-site in Dallas, Texas

Company

AI-powered business operating system providing infrastructure for agencies, entrepreneurs, and SMBs to automate and scale their operations globally.

What you will do

• Manage network configurations, VLANs, and troubleshoot LAN/WAN connectivity issues.
• Operate and troubleshoot A/V equipment and video conferencing systems (Zoom Rooms) for internal events and meetings.
• Provide Tier 2 support for macOS and core business applications like Zoom and Slack.
• Handle device management and enrollment using Apple Business Manager and Addigy.
• Maintain technical documentation, ticket updates, and perform root cause analysis for recurring issues.
• Deploy and support hardware, including Macs, peripherals, and network gear.

Requirements

• 3-5 years of IT support experience with heavy macOS expertise.
• Hands-on experience with Apple Business Manager and an MDM platform (Addigy strongly preferred).
• Proficiency in enterprise Zoom and Slack support.
• Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, and VLANs.
• Experience with enterprise A/V systems and video conferencing platforms.
• Must be able to work on-site in Dallas five days a week and be able to lift equipment up to 50 lbs.

Nice to have

• CompTIA CCNA or equivalent certification.
• Experience with Cisco Meraki, Ubiquiti, or similar network platforms.
• Zoom Rooms certification.
• Apple Certified Support Professional (ACSP) or equivalent.

Culture & Benefits

• Environment that values initiative, clarity, and execution.
• Opportunity to work for a global organization supporting over 1 million businesses.
• Focus on ownership and building systems that enable scalability.