Business Operations Manager (Fintech)

TL;DR

Business Operations Manager (Fintech): Coordinating day-to-day merchant communications, systems maintenance, and operational support for a G2B payment platform with an accent on process efficiency and cross-functional coordination. Focus on identifying continuous improvement opportunities, managing merchant network communications, and bridging the gap between frontline issues and leadership.

Location: Hybrid: Must be based in or able to work from Overland Park, KS

Company

A fintech provider specializing in payment and credit management for Government to Business (G2B) markets.

What you will do

• Coordinate day-to-day operations, merchant communications, and operational support across the organization.
• Lead continuous improvement projects to enhance company efficiency and technology.
• Manage mass merchant and customer communication strategies and execution.
• Develop and maintain internal operational forms and documentation templates using Formsite.
• Act as a first-level escalation point for operational issues and coordinate with the Director of Operations.
• Prepare data for monthly CSAT reports and organize All-Hands meetings.

Requirements

• 3+ years of experience in operations, coordination, or administrative roles.
• Must be based in or able to work in Overland Park, KS (Hybrid).
• Strong written communication skills for professional business correspondence.
• Proficiency with Constant Contact, Formsite, and Microsoft Office Suite.
• Strong organizational skills and ability to manage multiple priorities.

Nice to have

• Experience in merchant services, fuel distribution, or network-based operations.
• Familiarity with CRM systems and customer support workflows.
• Associate's or Bachelor's degree in Business Administration.

Culture & Benefits

• Competitive salary and generous paid time off.
• Comprehensive health benefits: medical, dental, vision, and life insurance.
• 401K matching.
• Casual work environment and dress code.
• Employee referral program.