Substitute Safety Support Specialist (EdTech)

TL;DR

Substitute Safety Support Specialist (EdTech): Reviewing and escalating Beacon active planning alerts to protect students' mental health and safety with an accent on high emotional intelligence and rapid response. Focus on identifying sensitive trends, collaborating with school administrators, and managing technical support tickets via Zendesk.

Location: Remote (United States). Must be available for shifts between 5am - 8pm PST.

Salary: $21 per hour

Company

hirify.global provides purpose-built learning solutions for K-12 to promote effective teaching and keep students safe.

What you will do

• Review Beacon alerts and escalate via phone to school administrators and counselors to ensure appropriate action.
• Identify and escalate new trends and sensitive problems to contribute to solution building.
• Develop training and support resources, including knowledge base articles and canned responses.
• Manage general technical support tickets as business needs arise.
• Provide shift coverage for the Safety Support Specialist team during day shifts.

Requirements

• Must be based in the United States.
• Flexible availability for shifts between 5:00 AM - 8:00 PM PT.
• Must be available for onboarding M-F 8:00 AM - 5:00 PM PT during the first two weeks.
• 1+ year in a support or customer-facing role (Trust & Safety, education, or mental health backgrounds highly preferred).
• 1+ year of experience in a white-glove customer service position.
• Proven experience working with Zendesk and handling phone-based support.

Nice to have

• Non-English language proficiency.
• College degree.

Culture & Benefits

• Opportunity to revolutionize safe digital learning experiences for K-12 students.
• Collaborative, mission-driven remote team environment.
• Growth opportunities within one of the fastest-growing EdTech companies.