Staff Software Engineer, Backend (AI)

TL;DR

Staff Software Engineer, Backend (AI): Building enterprise-grade AI Agents and their integration with CCaaS platforms with an accent on real-time communication, distributed systems, and AI orchestration. Focus on designing robust backend services for live customer conversations and seamless AI-to-human handoffs.

Location: Must be based in the US or Canada

Company

hirify.global is a unified AI platform combining conversational AI agents and real-time human augmentation to drive revenue and efficiency for enterprise customer experiences.

What you will do

• Design and build scalable backend services that integrate AI Agents with customers' CCaaS platforms.
• Architect systems for managing real-time conversation state, context propagation, and session lifecycles.
• Implement seamless AI-to-human handoff mechanisms, ensuring full context transfer and minimal disruption.
• Develop secure and reliable integrations with CCaaS APIs for voice, chat, messaging, and routing.
• Collaborate with ML engineers and AI researchers to operationalize AI Agent capabilities in live environments.
• Ensure high availability, low latency, and strong observability for real-time conversation systems.

Requirements

• 5+ years of experience building scalable backend systems in production environments.
• Strong experience designing and maintaining robust APIs (REST, gRPC).
• Solid understanding of distributed systems and real-time communication architectures.
• Experience with containerized environments (Kubernetes, Docker) and cloud platforms (AWS, GCP, or Azure).
• Must be based in the US or Canada.

Nice to have

• Experience working with CCaaS platforms or contact center systems.
• Familiarity with AI Agents, Virtual Agents, or LLM-based systems.

Culture & Benefits

• Comprehensive medical, dental, and vision plans for employees and their families.
• Paid parental leave.
• Monthly Health & Wellness allowance.
• Work from home office stipend.
• 3 weeks of PTO for employees in Canada.