Director, Clinical Success (Healthtech)

TL;DR

Director, Clinical Success (Healthtech): Managing strategic operator relationships for a senior living ecosystem to drive adoption and measurable ROI with an accent on commercial ownership and clinical credibility. Focus on driving Net Dollar Retention (NDR), leading executive business reviews, and expanding revenue within a complex book of business.

Location: Remote, US (PST/MST preferred)

Salary: $175,000–$185,000 + variable bonus + equity

Company

hirify.global offers a connected ecosystem for senior living, combining technology and nurse specialists to improve care outcomes and operational efficiency.

What you will do

• Own executive relationships with senior living operators as the primary point of contact.
• Drive commercial outcomes, focusing on Net Dollar Retention (NDR), renewals, and expansion revenue.
• Lead data-driven Executive Business Reviews (EBRs) to demonstrate ROI and measurable outcomes.
• Partner with Sales to identify and close expansion opportunities within assigned accounts.
• Mentor CSMs and CSDs, sharing frameworks to elevate the overall Customer Success organization.
• Act as the internal voice of the customer, collaborating with Product and Sales teams.

Requirements

• 7+ years of experience in customer success, account management, or enterprise client-facing roles in SaaS or healthtech.
• Must be based in the US.
• Ability to travel approximately 30% for on-site visits and EBRs.
• Proven track record of commercial ownership and driving revenue/retention outcomes.
• Experience operating at both strategic executive levels and operational detail levels.

Nice to have

• Clinical credential or meaningful clinical experience.
• Experience in senior living or post-acute care operator landscapes.
• Cross-functional fluency with Sales, Product, and clinical teams.

Culture & Benefits

• High-accountability, high-velocity startup environment.
• Flexible PTO.
• Comprehensive benefits including medical, dental, and vision insurance.
• Equity options.
• Growth path as an individual contributor and operator-level strategist.