Senior Manager, Account Management (SaaS)

TL;DR

Senior Manager, Account Management (SaaS): Leading a team of Account Managers to drive customer retention and expansion with an accent on GRR, renewal risk mitigation, and long-term value realization. Focus on coaching future leaders, optimizing resource prioritization across accounts, and partnering cross-functionally to ensure customer satisfaction.

Location: Hybrid (Must be based in the UK and work from the London office at least two days per week)

Salary: £93,797 - £126,902 / year

Company

hirify.global reimagines how businesses plan and grow by providing data-driven collaboration and innovation tools specifically for finance teams.

What you will do

• Lead a team of Account Managers, providing performance feedback, coaching, and career development.
• Own segment-level renewal health, GRR, and risk mitigation strategies.
• Drive resource prioritization across Professional Services, EMS, and Support to maximize customer impact.
• Partner with Sales, Product, and leadership to align customer outcomes with business goals.
• Monitor key performance metrics including expansion targets and customer health.
• Foster a high-performance, customer-centric culture aligned with company values.

Requirements

• Experience leading a team of 5+ Account Managers or Sales Reps for 2+ years.
• Strong communication, coaching, and stakeholder management skills.
• Ability to influence cross-functional teams and lead through ambiguity.
• Interest in AI and willingness to explore AI-driven solutions for performance efficiency.
• Must be able to work from the London office at least two days per week.

Culture & Benefits

• Comprehensive rewards including Employee Stock Option Program and retirement savings.
• Education subsidies and professional development programs.
• Health and dental plans, wellness sessions, and a free Headspace subscription.
• Flexible work culture with modern workspaces in Toronto, Indore, and London.
• Generous leave options for vacation, wellness, and parental support.