Customer Support Associate (Fintech)

TL;DR

Customer Support Associate (Fintech): Providing high-quality, phone-based customer care for the French market with an accent on building trust, resolving inquiries, and enhancing customer satisfaction. Focus on identifying product insights, collaborating with internal teams, and maintaining service excellence in a fast-paced environment.

Location: Must be based in Paris, France (Hybrid model).

Company

A leading European investment platform simplifying wealth creation through crypto, stocks, and commodities.

What you will do

• Provide world-class support primarily via phone, with occasional ticketing and live chat.
• Collaborate with management to achieve team targets and performance metrics.
• Analyze user feedback to identify and share critical product and feature requests.
• Identify opportunities to improve support processes and overall customer experience.
• Build cross-departmental relationships to boost CSAT and NPS scores.

Requirements

• French: C2 level or equivalent required.
• English: B2 level or higher required.
• Proven experience in Customer Care or Sales via phone or video calls.
• Flexibility to work in shift patterns, including evenings and weekends.
• Passion for crypto, investing, and financial markets.

Nice to have

• Experience with Zendesk or similar support systems.

Culture & Benefits

• Hybrid working model with 25 days per year to work from a city or country of your choice.
• Competitive total compensation package including stock options.
• Access to mental health resources via OpenUP.
• Unlimited access to Udemy for continuous learning.
• Additional 3 days off in 2026 for wellbeing.
• 8 weeks of gender-neutral new parent leave.