Customer Support Representative (SaaS)

TL;DR

Customer Support Representative (SaaS): Providing best-in-class technical support for hirify.global users across web, desktop, and mobile platforms with an accent on clear communication and efficient issue resolution. Focus on managing customer escalations, troubleshooting complex technical problems, and maintaining high satisfaction levels through multiple support channels.

Location: Must be based in Europe (EMEA)

Company

hirify.global is a leader in Intelligent Content Management, helping global organizations transform business workflows and collaboration in the AI-first era.

What you will do

• Support and advise users across web, desktop, mobile, and 3rd-party integrations.
• Resolve user requests via Zendesk, phone, community forums, and screen-sharing.
• Explain technical issues clearly to both technical and non-technical audiences.
• Collaborate with team members to troubleshoot and provide effective solutions.
• Stay updated on new product features to offer accurate and timely assistance.

Requirements

• 1+ years of experience in SaaS support or related technologies.
• Excellent written and verbal communication skills in English (C1 level).
• Ability to manage high-volume customer interactions across multiple channels.
• Strong team player with the ability to collaborate across different support tiers.
• Ability to adapt communication style based on the user's technical proficiency.

Nice to have

• Fluency in another European language.
• Experience working with public APIs and object-oriented programming.
• Experience with GCL or similar technology tools.
• Experience with AI-powered products, automation, or intelligent workflows.

Culture & Benefits

• Comprehensive benefits package including pension, medical, and dental coverage.
• Robust wellness program with 25 days of vacation plus your birthday off.
• Subsidized gym membership and daily free lunch with snacks and drinks.
• Work in modern office environments like the White Collar Factory in London.