English Speaking Support Associate (Customer Support)

TL;DR

English Speaking Support Associate (Customer Support): Assisting customers, courier partners, and venues across multiple countries via live chat and phone with an accent on clear communication and a customer-first mindset. Focus on ensuring smooth delivery operations and solving real-time service challenges in a fast-paced 24/7 environment.

Location: Onsite in Tbilisi, Georgia

Company

hirify.global is a technology company specializing in the delivery of food and other goods across over 500 cities in 30 countries.

What you will do

• Assist customers, courier partners, and venues across multiple countries via live chat and phone
• Ensure smooth and efficient delivery operations
• Collaborate with internal teams to continuously improve service quality

Requirements

• Fluency in Georgian and professional working proficiency in English (writing and speaking)
• Availability to work 20 hours per week across various shifts (morning, evening, weekend)
• Ability to multitask and learn quickly in a dynamic, fast-paced environment
• Strong communication skills and a customer-first mindset

Culture & Benefits

• Medical insurance
• 24 paid vacation days (pro-rated for part-time)
• hirify.global credits cashback benefit and sports discounts
• Access to company-wide training programs
• Free fruits and drinks in the office