First Line Support Specialist – Junior

Location: Georgia; mandatory office work in Tbilisi

Company

hirify.global develops and operates digital solutions and is expanding its support team.

What you will do

• Respond to customer inquiries and requests professionally and efficiently.
• Provide guidance and support to maintain smooth and uninterrupted service performance.
• Use internal tools and workflows, with training provided.
• Escalate complex or unresolved cases with detailed documentation.
• Handle a high volume of tasks while maintaining accuracy and communication quality.
• Work a 2/2 shift schedule with 12-hour day and night shifts, including a two-hour break.

Requirements

• English proficiency at B2 level or higher.
• Patience, empathy, problem-solving ability, and strong communication skills.
• Excellent typing speed and the ability to work with multiple software tools.
• Accountability, teamwork, and the ability to maintain smooth processes and high operational quality.
• Availability for mandatory office work in Tbilisi.

Nice to have

• Prior customer support experience.

Culture & Benefits

• Private health insurance and sports benefits.
• Comprehensive mental health program.
• Free online English lessons and local language courses.
• Paid time off and maternity leave support.
• Upskilling, internal workshops, professional conferences, corporate events, and referral rewards.