Junior First Line Support Specialist

TL;DR

Junior First Line Support Specialist (Customer Support): Addressing and resolving website-related inquiries and technical issues with an accent on clear communication and effective internal tool utilization. Focus on maintaining high-quality service levels, documenting complex cases for escalation, and working efficiently within a rotating 2/2 shift schedule.

Location: Must work from the office in Tbilisi, Georgia

Company

A global technology provider specializing in software solutions for the iGaming industry.

What you will do

• Respond to incoming inquiries and requests with professionalism and efficiency.
• Provide comprehensive support to ensure uninterrupted service performance.
• Effectively use internal tools and workflows to manage tasks.
• Escalate complex cases to the appropriate departments with detailed documentation.
• Maintain high accuracy and quality in all communications and task handling.
• Operate under a 2/2 shift schedule (12-hour shifts with day/night rotation).

Requirements

• English proficiency: B2 level or higher is mandatory.
• Must be based in Tbilisi and able to work onsite.
• Strong soft skills including empathy, patience, and problem-solving.
• Excellent typing speed and ability to master multiple software tools quickly.
• Strong sense of accountability and team-oriented mindset.

Nice to have

• Prior experience in a customer support role.

Culture & Benefits

• Comprehensive private insurance coverage.
• Mental health support program.
• Paid gym memberships.
• Free online English lessons and local language courses.
• Annual bonus day off and referral program rewards.
• Opportunities for upskilling through internal workshops and professional conferences.