Customer Support Specialist (Cloud)

TL;DR

Customer Support Specialist (Cloud): Providing first-line technical support for Cloud, Hosting, and AI services with an accent on technical diagnostics and customer advocacy. Focus on resolving networking issues, managing user requests via chat and email, and ensuring efficient escalation to higher-level support.

Location: Georgia (Remote, hybrid, or office options available depending on the role)

Company

hirify.global is an international cloud and edge leader providing first-class web performance, content delivery, and security solutions.

What you will do

• Handle first-line support requests via chat, email, and occasionally phone in English.
• Provide expert consultations regarding Cloud, Hosting, and AI products and services.
• Perform technical diagnostics to identify and resolve customer and internal user incidents.
• Collect detailed information on technical issues and escalate them to higher support levels when necessary.

Requirements

• 1+ year of experience in Technical Support.
• Solid knowledge of networking fundamentals (TCP/IP, DNS, MAC address, ping, traceroute).
• Proficiency in hardware and software diagnostics, including reading system logs.
• English proficiency level B2 or higher.
• Strong problem-solving abilities and excellent customer advocacy skills.

Nice to have

• Experience with Cloud, CDN, or Hosting services.
• Experience working with Linux and APIs.

Culture & Benefits

• Competitive salary and flexible working hours.
• Work from anywhere in the world for up to 45 days per year.
• Private medical insurance for the employee and their family.
• Additional paid vacation and sick leave days.
• Language classes and allowance for significant life events.
• Modern office environment with free snacks, drinks, and entertainment.