Support Manager (Junior)

TL;DR

Support Manager (Junior): Providing reliable first-line support and operational monitoring for the Game Aggregator infrastructure with an accent on Jira helpdesk management and cross-departmental communication. Focus on ensuring stable performance of gaming systems and timely resolution of client requests in a fast-paced iGaming environment.

Location: Must be based in Georgia

Company

A leading provider of robust API solutions for the iGaming industry, specializing in game aggregation and infrastructure reliability.

What you will do

• Process client requests using the Jira helpdesk system
• Maintain the performance of gaming infrastructure
• Interact with associated departments and partners' helpdesk systems
• Work on a 2/2/3 schedule from 10 am to 10 pm (GMT+3)

Requirements

• English: B2+ proficiency required
• Russian: B2+ proficiency required
• Higher or incomplete higher education (technical background is an advantage)
• Experience in support of helpdesk systems is desirable

Nice to have

• Experience in second-line technical support

Culture & Benefits

• Private health insurance and sports benefits
• Comprehensive Mental Health Program
• Free online English lessons and local language courses
• Paid time off and maternity leave support
• Opportunities for upskilling, internal workshops, and professional conferences