Client Success Leader (Healthcare)

TL;DR

Client Success Leader (Healthcare): Driving client strategy and operational success for an AI-powered payment integrity platform with an accent on healthcare claims data analysis and relationship management. Focus on delivering measurable financial outcomes, managing client deliverables, and collaborating with cross-functional teams to optimize platform value.

Location: Must be based in the US

Salary: $130,000–$160,000 + Annual Bonus

Company

hirify.global is a healthcare intelligence company providing an AI-powered platform to health plans to maximize financial outcomes and reduce healthcare costs.

What you will do

• Drive client strategy, relationship building, and growth expansion initiatives.
• Analyze healthcare claims data to identify actionable insights and project financial results.
• Review and present client-facing reporting on policy impacts and performance metrics.
• Act as the primary point of contact for client inquiries, support, and key deliverables.
• Collaborate with internal product and technical teams to introduce new functionality and communicate client feedback.
• Monitor solution performance and conduct regular business reviews to demonstrate program value.

Requirements

• 5-7 years of experience in client-facing roles such as customer success or account management.
• Proven track record of influencing relationships within the US healthcare payer market.
• Strong analytical skills with the ability to explain complex data sets and claims processes.
• Excellent communication and presentation skills for both prepared and extemporaneous speaking.
• Must be based in the US and able to travel up to 25% of the year.
• Ability to navigate ambiguity and work autonomously in a digital-first environment.

Nice to have

• Previous experience in the healthcare Payment Integrity space.

Culture & Benefits

• Digital-first, flexible, and trusting work environment.
• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with company match.
• FSA/HSA accounts and tuition reimbursement.
• Empowering culture focused on high-impact work.