Team Leader (VoIP) (iGaming)

TL;DR

Team Leader (VoIP) (iGaming): Development and maintenance of the VoIP infrastructure with an accent on Asterisk, SIP protocols, and scalable architecture. Focus on leading a technical team, optimizing delivery metrics, and implementing automation via IaC.

Location: Remote or on-site in Armenia, Cyprus, or Poland

Company

hirify.global is a fast-growing business group operating in the iGaming industry with a multicultural team of top professionals.

What you will do

• Develop, support, and maintain the VoIP infrastructure, including planning and expansion.
• Lead and motivate the VoIP team, setting goals and removing technical or organizational impediments.
• Ensure stable operation of VoIP systems and their integration with CRM and other internal services.
• Improve and implement new automation processes for infrastructure using IaC tools.
• Drive architectural discussions and oversee the development of speech recognition and automated calling systems.
• Troubleshoot and proactively prevent VoIP infrastructure incidents to ensure high availability.

Requirements

• Must be based in or be able to work from Armenia, Cyprus, or Poland.
• At least 2 years of experience managing teams of 4+ people with strong leadership and communication skills.
• At least 5 years of expert-level experience with Asterisk (Dial-Plan, AMI/ARI, ARA).
• Deep knowledge of SIP, RTP/SRTP, STUN, ICE, and WebRTC protocols.
• Proficiency in MySQL/PostgreSQL and experience designing scalable, high-availability VoIP architectures.
• Solid experience with Linux (CentOS/Debian) and IaC tools like Ansible and Terraform.

Nice to have

• Scripting experience in Bash, Python, PHP, or Perl.
• Experience with Enterprise contact center solutions such as UCCE, UCCX, or Genesys.
• Background in creating contact center analytics reports and developing automatic dialing systems.

Culture & Benefits

• Multicultural environment with a success-driven mindset and a friendly corporate culture.
• Modern equipment (macOS or Windows) and support for professional growth via internal and external educational programs.
• Comprehensive leave package including paid vacations, sick leave, and personal event days.
• Referral and mentoring rewards programs.
• Free internal English courses and in-house travel services.
• Rich internal social life with clubs (movies, books, pets), gamification, and team-building events.