German-Speaking Customer Support Representative

TL;DR

German-Speaking Customer Support Representative: Providing high-quality support for a dance program through inbound/outbound calls, emails, and chats with an accent on customer retention and account management. Focus on resolving complex membership inquiries and maintaining accurate documentation in a fast-paced, remote environment.

Location: Remote (Must be available for 6:00 AM - 3:00 PM Mountain Time)

Company

hirify.global is a global recruitment and staffing agency connecting independent contractors with international clients.

What you will do

• Manage inbound and outbound customer communications via phone, email, and live chat.
• Handle account and membership-related inquiries with a focus on customer retention.
• Resolve order-related issues in a timely and professional manner.
• Document all customer interactions accurately within internal systems.
• Maintain a positive and upbeat attitude while handling back-to-back contacts.

Requirements

• Fluency in German and English is mandatory.
• Must submit a video recording introducing yourself via Google Drive.
• Technical requirements: Windows 10/11 PC (no MacBooks), verified static IP, USB-connected headset, and dual monitors.
• Ability to work a fixed schedule: Monday - Friday, 6:00 AM - 3:00 PM Mountain Time.
• Reliable computer hardware capable of running a virtual desktop.

Nice to have

• Previous experience in sales or customer retention roles.

Culture & Benefits

• Permanent work-from-home arrangement.
• Immediate hiring process.
• Health insurance available for eligible locations.
• Structured schedule with paid breaks.