Account Manager (AM2) — Mexico (Legal AI)

TL;DR

Account Manager (Legal AI): Managing customer relationships post-sale for the Mexico market with an accent on maximizing customer value and securing renewals. Focus on preventing churn, leading Quarterly Business Reviews, and identifying expansion opportunities to drive net retention.

Location: Remote (Must be based in Mexico)

Company

hirify.global is the global leader in legal AI technology, empowering legal professionals and law firms to work smarter, faster, and more securely.

What you will do

• Serve as the primary point of contact for customers post-sale, ensuring a seamless transition from onboarding to partnership.
• Manage a diverse portfolio by balancing strategic engagement for high-touch accounts with scalable processes for volume accounts.
• Identify early warning signs of churn and implement strategies to ensure high customer retention.
• Lead Quarterly Business Reviews (QBRs) with decision-makers to translate product usage into business value.
• Drive contract renewals and proactively identify upsell and expansion opportunities.
• Orchestrate efforts between Customer Success, Sales Engineers, and Account Executives to deliver value at scale.

Requirements

• Experience in account management or customer success within a software environment.
• Must be based in Mexico.
• Ability to handle a high volume of accounts while maintaining a strategic approach.
• Skill in using data to build compelling narratives for executive stakeholders.

Culture & Benefits

• Competitive and equitable salary.
• Up to 6 administrative leave days per year for personal arrangements.
• Monthly telework allowance for eligible employees.
• hirify.globalversary recognition program for long-term milestones (3, 5, 7, 10+ years).
• Inclusive environment focused on diversity, equity, and accessibility.