Sr. AR Dispute Analyst (Finance)

TL;DR

Sr. AR Dispute Analyst (Finance): Resolving customer disputes and optimizing accounts receivable (AR) balances with an accent on branch-level escalations and B2B collections. Focus on collaborating with management to expedite payments, solving billing problems, and preparing legal packages for delinquent accounts.

Location: Must be located in Atlanta, GA or Houston, TX

Company

Global leader in elevator and escalator manufacturing and service.

What you will do

• Review disputed AR balances and engage branch and region management to expedite resolution of outstanding payments.
• Manage frontline collections for the most impactful and problematic customer accounts.
• Collaborate with General Managers and Account Managers to drive necessary action items.
• Partner with Billing Supervisors to resolve problematic billing and implement long-term solutions.
• Support the issuance of service suspension notices and final demand letters to non-paying customers.
• Prepare comprehensive legal packages for placement with attorneys to improve collection success rates.

Requirements

• Bachelor’s degree in business, finance, or related field preferred.
• At least 3 years of experience with B2B customer interactions and/or training in collections.
• Experience in the elevator industry or a similar service-related field.
• Ability to read and interpret business contracts, technical procedures, and government regulations.
• Strong analytical skills to define problems, collect data, and draw valid conclusions.
• Must be based in Atlanta, GA.

Nice to have

• Exposure to management consulting or private equity roles.
• Experience working in environments responsible for delivering strategic initiatives.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage including HSA and FSA options.
• 401(k) Retirement Savings Plan with a dollar-for-dollar company match on the first 5%.
• Company-paid short- and long-term disability, basic life insurance, and AD&D.
• Generous time off: 15 vacation days, 11 paid holidays, and paid sick leave.
• Up to six weeks of paid parental leave after 90 days of full-time employment.
• Additional perks including tuition reimbursement and pet insurance.