Client Services Coordinator

TL;DR

Client Services Coordinator (Customer Support): Providing high-level support for IngramSpark and Lightning Source customers by troubleshooting issues and resolving complaints with an accent on customer relationship management and service guidance. Focus on interfacing between customers and internal departments, optimizing sales volume through upselling, and ensuring high-quality service delivery.

Location: Onsite in La Vergne, TN, USA

Salary: $18.35 - $22.20 per hour

Company

A global leader in providing comprehensive services for publishers, including digital and physical book distribution and print-on-demand.

What you will do

• Act as the primary point of contact for customers, troubleshooting and resolving complaints.
• Manage customer relationships by interfacing between customers and internal departments such as sales, premedia, and operations.
• Increase sales volume through clarification of special offerings and effective upselling.
• Handle publisher queries via phone, email, and chat accurately and efficiently.
• Coordinate with internal teams across the US, UK, and AU to meet customer needs.
• Provide support for third-party customer service agents to maintain a positive experience.

Requirements

• High school diploma or GED.
• 1 year of customer or client service experience.
• Ability to work onsite in La Vergne, TN.

Nice to have

• Bachelor’s degree.
• Customer-facing experience.
• Strong critical thinking and problem-solving skills.

Culture & Benefits

• Comprehensive medical, prescription drug, vision, dental, and Health Care FSA plans beginning day one.
• 401K match, life insurance, and AD&D.
• Annual accrued leave: 10 vacation days, 10 sick days, and 3 personal days.
• Tuition reimbursement program for continued education.
• Onsite amenities including a gym, basketball court, and game room.