Director, Deal Desk & Revenue Operations (SaaS)

TL;DR

Director, Deal Desk & Revenue Operations (SaaS): Leading the operational backbone of the global Go-to-Market function with an accent on revenue integrity, Quote-to-Cash processes, and customer lifecycle operations. Focus on optimizing billing accuracy, managing a distributed operations team, and driving cross-functional automation.

Location: Must be based in Madrid, Spain

Company

hirify.global is a leader in digital employee experience management software, providing IT leaders with unprecedented insight to proactively optimize digital workplaces for millions of employees.

What you will do

• Lead and grow a team of 10 distributed operations professionals, providing coaching and strategic direction.
• Own the end-to-end bookings process and Quote-to-Cash cycle to protect revenue accuracy and ensure audit readiness.
• Manage the operational dimension of the customer and partner lifecycle, from signature and provisioning to renewals and offboarding.
• Establish and monitor operational KPIs, SLAs, and performance dashboards to translate data into actionable decisions.
• Serve as the senior escalation point for billing disputes, provisioning failures, and commercial edge cases.
• Drive cross-functional improvement initiatives with IT, RevOps, and Finance to increase automation and data integrity.

Requirements

• Proven senior leadership experience in a fast-scaling software or SaaS environment.
• Deep understanding of the Quote-to-Cash cycle and levers driving revenue efficiency.
• Must be based in Madrid, Spain.
• Essential expertise in Salesforce; fluency in NetSuite, Zuora, Conga, or SFDC CPQ is strongly valued.
• Fluent English proficiency required.
• Master’s degree or equivalent in Business, Finance, or Operations.

Nice to have

• Experience with partner or channel operations involving reseller and distributor ecosystems.
• Proficiency in Spanish or additional European languages.

Culture & Benefits

• Collaborative "One Team" culture with over 1,200 employees across 5 continents.
• Diverse and inclusive environment with over 75 nationalities represented.
• Opportunity to operate from a strategic hub in Madrid within a global operation.
• Focus on diversity, inclusion, and equity as a core company commitment.