Customer Success Manager (E-commerce)

TL;DR

Customer Success Manager (E-commerce): Driving sustainable business growth and fostering deep relationships with sellers on a livestream shopping platform with an accent on strategic partnership and seller retention. Focus on developing data-driven growth strategies and optimizing onboarding playbooks.

Location: Hybrid. Must live within commuting distance of New York City, Los Angeles, or San Francisco hubs

Salary: $113K – $155K + Equity

Company

The largest livestream shopping platform in North America and Europe enabling users to buy, sell, and discover items across hundreds of categories.

What you will do

• Develop and nurture early seller relationships, serving as a trusted advisor and business consultant.
• Manage a pipeline of high-growth sellers and implement strategies for sustainable adoption and retention.
• Collaborate with cross-functional teams to share seller insights and advocate for needs that unlock revenue.
• Utilize quantitative and qualitative data to diagnose seller issues and make actionable recommendations.
• Test and iterate on new tactics and playbooks to accelerate seller growth.

Requirements

• Experience in a customer-facing or revenue-driving role where trust and urgency are critical.
• Strong selling, relationship-building, and objection-handling skills.
• Analytical judgment to spot patterns and translate data into clear next steps.
• High ownership and resourcefulness, with a bias toward action in ambiguous environments.
• Must be based within commuting distance of NYC, LA, or SF hubs.
• AI-forward working habits to improve efficiency and decision-making.

Nice to have

• Experience working with creators, merchants, brands, or small businesses.
• Track record of growing revenue, retention, engagement, or adoption for partners.
• Experience building CS or sales playbooks within a startup environment.
• Previous ownership of a book of business or seller cohort with measurable growth goals.

Culture & Benefits

• Comprehensive health insurance options including Medical, Dental, and Vision.
• 401k retirement plan with employer match up to 4% (US).
• Generous holiday and time off policy.
• Support for remote work including home office setup, cell phone, and internet allowances.
• Wellness and childcare annual allowances.
• 16 weeks of paid parental leave with a gradual return-to-work period.